Frequently Asked Questions

Please read our FAQ before sending us a message.

Can I customize a garment by my own measures?

In most cases – YES, please first contact us, so we can fully assist you!

What is it in the envelope?

In every purchase we put an envelope which consist a hand-written card, business card and a gift, depending of the amount of the purchase. The gift can be jewelry, cosmetics, bag/another accessory or a clothing. It is always a surprise to find out J

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

Is a signature required upon delivery of my order?

For security reasons, for all purchases made on boutiqueceluvka.com the signature of the client (or of an adult nominated representative). All orders are delivered by Post. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to us. Boutique Celuvka will try to contact the client and to re-ship the package. In case of failure to deliver the package, we will cancel the order and reimburse the client.

How can I track my order?

We will send you several e-mails during the order process to keep you informed of the status of your purchase. Please note that we do not provide tracking numbers for security reasons. You will receive a shipment confirmation e-mail.

When can I expect delivery of my order?

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Can I return a personalized item?

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